Hardware
Questions about your gaming PC's hardware, accessories, and performance.
- Make sure Monitor & Mini PC are ON
- Check Video Cable connection
- Verify correct monitor input
Check all power cable connections and outlets first. Look for power lights or fan noise. Try different cables or outlets if needed. Contact us if the problem persists.
- Check all power cables
- Try different outlet
- Press Mini PC Power Button
Many of our PCs support hardware upgrades. Check your system specifications or user manual on your manufacturer’s support page for compatibility information.
Dell Support HP Support Lenovo SupportHow to Set Up Your Wireless Keyboard & Mouse:
- Remove the USB Receiver
Open the battery cover on the bottom of the mouse. The USB wireless receiver is usually stored inside.
- Connect the USB Receiver
Insert the USB receiver into a front USB port on your desktop computer.
- Power On the Devices
Turn on both the keyboard and mouse. They should connect automatically within a few seconds.
If the Keyboard or Mouse Still Doesn’t Work
- Double-check that the batteries are installed correctly.
- Replace the batteries if necessary.
- Try plugging the USB receiver into a different USB port.
Software
Troubleshooting Windows, applications, and driver-related problems.
All of our machines are loaded with a default level of Windows updates. However, Windows will need to install any additional updates released afterwards. Never turn your machine off in the middle of installing updates! This will corrupt your Windows installation.
Using a Microsoft Account (Windows 10/11): click “I forgot my password” on the login screen and follow the verification steps via email or phone to reset your password.
Still Locked Out?
You may need to reinstall Windows, which will erase your files. Back up important data if possible or consult a technician before proceeding.
Wi-Fi & Network Issues
Help with connecting to Wi-Fi, internet access, and network troubleshooting.
- Make sure the included USB Wi-Fi adapter is securely plugged in.
- Try unplugging and reconnecting the adapter.
- Restart your computer and check again.
Sound & Microphone Issues
Having trouble with your speakers or microphone? Follow these steps to check your audio settings in Windows.
All of our machines are loaded with a default level of Windows updates. However, Windows will need to install any additional updates released afterwards. Never turn your machine off in the middle of installing updates! This will corrupt your Windows installation.
Using a Microsoft Account (Windows 10/11): click “I forgot my password” on the login screen and follow the verification steps via email or phone to reset your password.
Still Locked Out?
You may need to reinstall Windows, which will erase your files. Back up important data if possible or consult a technician before proceeding.